FAQ’s

  • All orders are dispatched from our Birmingham based office via Royal Mail 1st class or any other suitable courier service and should arrive at your door within 3 to 5 working days of dispatch. If after 8 working days from dispatch you still haven't received your item then please do get in touch with us via the CONTACT page. 

     Studio RUH currently ship to the UK Mainland only and are looking at options for shipping to other destinations in the near future. Unfortunately Studio RUH does not offer a “collect from store” service. The delivery address can not be changed or adjusted once the order has been submitted. 

    Shipping costs vary depending on the total estimated weight of your order and will adjust automatically at checkout.

    Although Studio RUH products make for perfect gifts, we are unable to offer a gift shipping or gift wrapping service at this time but may look into offering this service at a later stage.

  • If for any reason you are unhappy with your purchase or would like to make an exchange, Studio RUH is happy to accept returns and exchanges up to 28 days after you have received your items. In the case of a refund you will receive a full refund of the original sale price providing that the goods are unopened/unused and in original sale condition. 

    If you would like to make a refund or exchange then please contact us via the CONTACT page and we will guide you from there. 

    In the rare event that you receive a faulty or damaged item, Studio RUH will be happy to replace the item free of charge. Please use the CONTACT page to let us know (Photographic evidence may be required) 

    Please note that Studio RUH will NOT pay for the cost of postage when returning an item. This cost is the sole responsibility of the customer and customers are asked to use appropriate packaging when returning items to avoid damage in the post. Studio RUH may charge the customer for items that are damaged in the post when being returned to us. 

  • Studio RUH can currently only undertakes architectural projects up to the approval of planning by the local authority and does not carry out Building regulations applications or drawings. (Planning approval is not guaranteed and is totally down to the local planning authority)

    Please Note that Studio RUH does NOT currently work on listed buildings. 

    Studio RUH is a Birmingham Based Design Studio and currently only offer Architectural Design services to the Birmingham and surrounding areas.

    To find out if we can help you please use the CONTACT page to send us a message. 

  • Studio Ruh ("we," "us," or "our") is committed to protecting the privacy of our customers ("you," "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (studioruh.com) and when you provide us with your personal details through our online store or other communications.

    By using our website or providing your personal information, you agree to the terms of this Privacy Policy.

    1. Information We Collect

    We may collect the following types of information:

    1.1 Personal Information

    - Name

    - Email address

    - Phone number

    - Shipping and billing addresses

    1.2 Payment Information

    - Payment details (e.g., credit/debit card information) are processed securely through our payment processors and are not stored by us.

    1.3 Technical Data

    - IP address

    - Browser type and version

    - Time zone settings and location

    - Operating system and platform

    1.4 Usage Data

    - Details about your visits to our website, including traffic data, location data, and other communication data.

    2. How We Use Your Information

    We may use the information we collect from you for the following purposes:

    - To process your orders and manage your account.

    - To deliver your purchases to the specified address.

    - To communicate with you about your orders, inquiries, or complaints.

    - To provide updates about new products, services, or promotions (only if you have opted in to receive marketing communications).

    - To improve our website, products, and services.

    - To comply with legal obligations or resolve disputes.

    3. Sharing Your Information

    We will never sell your personal information. However, we may share your data with third parties in the following circumstances:

    - Service Providers: To trusted third parties who perform services on our behalf, such as payment processors, delivery services, and IT support.

    - Legal Obligations: If required by law, regulation, or legal process.

    4. How We Protect Your Information

    We implement appropriate technical and organizational measures to secure your personal data from unauthorized access, alteration, disclosure, or destruction. This includes:

    - Secure Socket Layer (SSL) encryption for transactions.

    - Restricting access to personal information to authorized personnel only.

    - Regular monitoring and testing of our security measures.

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    5. Your Rights

    You have the following rights regarding your personal data:

    - Access: You can request access to the personal information we hold about you.

    - Correction: You can request corrections to any inaccurate or incomplete data.

    - Deletion: You can ask us to delete your data, where applicable.

    - Marketing Preferences: You can opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

    To exercise any of these rights, please contact us at [insert email address].

    6. Cookies

    Our website uses cookies to enhance your browsing experience. Cookies are small files placed on your computer that help us improve our website and provide a more personalized service. For more information, please refer to our Cookie Policy.

    7. Third-Party Links

    Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies.

    8. Changes to This Policy

    We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

    9. Contact Us

    If you have any questions or concerns about this Privacy Policy, please contact us:

    Email: info@studioruh.com

    Last Updated: 14.12.2024

    Thank you for trusting Studio Ruh with your information. We value your privacy and strive to protect it.